Deputy Manager - Security Operations Center

GardaWorld

Role Requirements
Skills & Competencies:
• Strong situational awareness, attention to detail, and ability to manage multiple inputs simultaneously.
• Excellent communication skills (spoken and written), including report writing and radio protocol.
• Fluent in English; Arabic proficiency is highly desirable.
• Leadership and team coordination capabilities.
• Proficient in Microsoft Office Suite and security software platforms (e.g., Genetec, Milestone, VMS).
• Ability to remain calm and make sound decisions under pressure.
Essential Requirements:
• Bachelor s degree in security management, Information Systems, or a related field preferred.
• Minimum of 5 7 years in security operations, with at least 2 years in a control room or SOC environment.
• Experience in a military, law enforcement, or private security setting is essential.
• Training or certification in security operations (e.g., HABC Level 3, ASIS, or equivalent) is desirable.
• Familiarity with security technologies including CCTV, access control, GIS, and alarm integration platforms.
• Current and valid UK C or C1 Driver's license (for B6 vehicles) or equivalent.
• Satisfactory completion of a criminal record check within the recent 6 months.
Desirable:
• Experience working in a multinational security environment or joint operations centre.
• Knowledge of Iraqi security dynamics and military base protocols.
• Advanced training in emergency response, crisis management, or intelligence analysis.
• Familiarity with drone/UAS detection systems or counter-surveillance technologies.
Services
Services provided by the contractor shall include, but not be limited to, the provision of supervisory and operational support to the Security Operations Centre (SOC) at Balad, Iraq. The Deputy SOC Manager plays a key role in ensuring 24/7 situational awareness, incident coordination, and operational continuity. Acting as second-in-command within the SOC, the Deputy Manager assumes full leadership responsibilities in the absence of the SOC Manager. Services the contractor can expect to carry out, but are not limited to, are as follows:
• Assist in managing the daily operations of the SOC, including continuous monitoring, real-time response coordination, and integration of field security assets.
• Supervise SOC operators and shifts lead to ensure full staffing coverage, compliance with SOPs, and consistent performance across all shifts.
• Oversee the use and functionality of critical systems such as CCTV, access control, intrusion detection, alarm systems, and radio communications platforms.
• Analyse incoming intelligence, threat reports, and situational data to support timely and informed security decision-making.
• Coordinate the deployment of security personnel and resources in response to incidents; escalate significant events to the SOC Manager and senior security leadership as required.
• Ensure that all incidents, alerts, and operational activities are accurately logged in real time, and that daily Situation Reports (SITREPs) are compiled and distributed.
• Maintain current and accurate operational displays, dashboards, and geospatial awareness tools to support active monitoring and decision support.
• Conduct detailed shift handovers and operational briefings to ensure continuity and effective communication between outgoing and incoming SOC teams.
• Support the routine testing and maintenance of communications equipment, alarm systems, backup power, and other critical infrastructure.
• Mentor, coach, and train SOC personnel in system operations, emergency procedures, and best practices in incident management and threat analysis.
• Periodically review and update SOC procedures, emergency contact lists, SOPs, and internal documentation to ensure operational readiness.