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Experience
0 - 2 Years
Monthly Salary
AED 2,500 - 4,000 ($676 - $1,081)
Job Location
Education
Secondary School
Nationality
Any Nationality
Gender
Any
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
- Proactively contact debtors via phone, email, and mail to secure payments and negotiate repayment plans, ensuring a high recovery rate.
- Investigate and analyze debtor financial situations, identifying the root causes of delinquency to tailor effective collection strategies.
- Maintain accurate and detailed records of all collection activities, including communications, payment arrangements, and account statuses, using the CRM system.
- Negotiate payment arrangements with debtors, considering their financial capabilities and the company's recovery goals, aiming for mutually acceptable solutions.
- Escalate complex or unresolved cases to the appropriate channels, such as legal or management, while providing detailed documentation and recommendations.
- Monitor and follow up on payment plans to ensure timely payments, addressing any issues promptly and adjusting strategies as needed.
- Prepare and send demand letters and other collection notices, ensuring compliance with legal requirements and company policies.
- Stay informed about industry best practices, debt collection techniques, and relevant legislation to enhance collection effectiveness.
- Collaborate with internal departments, such as sales, customer service, and legal, to resolve disputes and facilitate efficient debt recovery.
Desired Candidate Profile
- High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred.
- Relevant certifications in debt collection or credit management are highly desirable.
- Minimum of 2 years of experience in debt collection, with a proven track record of achieving collection targets.
- Experience in the financial services industry is a plus.
- Strong understanding of debt collection laws and regulations, including FDCPA and related compliance requirements.
- Proficiency in using collection software, CRM systems, and other relevant technologies is required.
- Excellent communication, negotiation, and interpersonal skills to effectively interact with debtors.
- Strong analytical and problem-solving abilities to assess debtor situations and develop appropriate collection strategies.
- Ability to remain calm and professional under pressure, while handling difficult or emotional situations.
- Must be fluent in English, both written and spoken; proficiency in additional languages may be advantageous.
Employment Type
- Full Time
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Negotiation
- Compliance
- Financial Analysis
- Credit Recovery Agent
- Accounts Receivable Collector
- Communication Skills
- Credit And Collections Analyst
- Collection Specialist
- Debt Recovery
- Collections Representative
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Alpha Debts Collection