Data Platforms Production Support and Operations Lead
First Abu Dhabi Bank
Employer Active
Posted 5 hrs ago
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Experience
12 - 14 Years
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Ensure high availability, reliability, and performance of enterprise data platforms across on-premise and cloud environments
Manage day-to-day production operations for data platforms, ensuring service continuity and operational excellence
Lead incident and problem management processes, including root cause analysis, resolution tracking, and post-incident reviews
Conduct regular service review meetings with business lines to discuss incidents, problems, and overall service performance
Coordinate with infrastructure, data platforms, and data engineering teams to resolve operational issues effectively
Implement and enforce operational best practices, including change management, release governance, and service controls
Support audit, risk, and compliance requirements related to production operations
Drive continuous improvement initiatives to enhance platform stability, resilience, and service quality
Provide leadership, guidance, and mentorship to production support team members
Desired Candidate Profile
Overall experience of 12 years or more in production support and operations management for enterprise data platforms
Strong knowledge of data platform technologies such as Cloudera, Azure Databricks, Power BI, and Informatica
Hands-on experience with incident and problem management frameworks, including ITIL-based practices
Proficiency with monitoring tools, operational dashboards, and performance reporting
Strong analytical and troubleshooting skills with the ability to resolve complex technical issues
Excellent communication and stakeholder management skills, with the ability to lead service review forums
Prior experience within banking or financial services environments preferred
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- Data Platforms Production Support And Operations Lead
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First Abu Dhabi Bank
First Abu Dhabi Bank is the UAE s largest bank and one of the world s most established financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, operational discipline, and commitment to delivering secure, reliable, and innovative financial services supported by robust data and technology platforms.