CX Lead TBD

Employer Active

Posted 5 hrs ago

Experience

2 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Arts(Bachelor's Degree)

Nationality

Any Arab National, Any GCC National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Execute and implement the overall customer experience strategy, ensuring alignment with business objectives and driving customer-centricity across the organization.

  • Analyze customer feedback, data, and insights to identify pain points, opportunities for improvement, and emerging trends impacting the customer journey and experience.

  • Define and monitor key performance indicators (KPIs) for customer experience, providing regular reports and actionable recommendations to stakeholders for optimization.

  • Development of SOPs, Processes and Policies in relation to CX.

Desired Candidate Profile

  • Possesses a bachelor's degree in marketing, Business Administration, or a related field, providing a solid foundation in customer experience principles.

  • Requires a minimum of 2 years of experience in customer experience, customer service, or a related field, demonstrating a proven track record of success.

  • Experience in the SaaS industry and understanding of SaaS business model is a plus.

  • Demonstrates strong leadership and team management skills, with the ability to motivate and guide a team towards achieving common goals.

  • Bilingual (Arabic/English) Fluency

Employment Type

    Contract

Company Industry

  • Real Estate

Department / Functional Area

  • Other

Keywords

  • Customer Experience Manager
  • CRM Systems
  • Customer Success Lead
  • CX Strategy Development
  • CX Analytics
  • Customer Feedback Analysis
  • CSAT Metrics
  • Customer Experience Strategist
  • SOP Development
  • Surveys

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TBD