Customer Support Specialist

Invygo

You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development.

What you will do

• Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
• Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally.
• Handle many requests & solve complaints with ease and confidence.
• Achieve Individual & Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics.
• Participate in developing new processes to gain efficiency & develop new products to enhance customer experience working cross-functional: partner with engineering & data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.

• You have great Computer, Office and Google suite skills or experience with other similar platforms
• You possess excellent troubleshooting and multi-tasking skills
• You are extremely organized and able to structure your day to achieve your targets.

What we like

• You are passionate about helping people and have outstanding communication skills
• You are comfortable working in a startup environment
• You are committed to drive continuous Customer Satisfaction improvement
• You have great attention to detail at a high speed.
• You show a positive & can-do attitude, taking ownership of ongoing issues, including those that haven t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.
• You are a great team player and appreciate to work both individually and as a team.