Customer Support Specialist Bilingual
PARENT APS
Employer Active
Posted on 30 Sep
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Become an expert on the Parent system to confidently assist and train customers.
Lead onboarding and product training sessions for French-speaking clients, ensuring they are set up for success.
Provide customer support in both English and French via phone, email, and chat.
Troubleshoot customer issues and manage support tickets until resolution.
Keep accurate and up-to-date records of customer interactions in the CRM.
Collaborate with the technical team to escalate issues and share customer feedback.
Help maintain and improve the overall customer support process to increase satisfaction and retention.
Desired Candidate Profile
Job Responsibilities:
Bachelor s degree or equivalent experience in customer support or a related field.
2 4 years of experience in technical customer support or similar role.
Fluent in English and French (spoken and written).
Strong communication and problem-solving skills with a customer-first approach.
Highly organized and able to manage multiple priorities.
Available to work in the Canadian time zone.
If you re interested, please apply through the link or send your CV directly to EMAIL_ADDRESS with the subject line: CS Application
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Specialist Bilingual (English & French)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Similar Jobs
Admin / Office Assistant
Aglt Trading Llc
- 0 - 1 Year
- Dubai , Sharjah , Abu Dhabi - United Arab Emirates (UAE)
Office Assistant
EFS Facilities Services
- 1 - 3 Years
- Dubai - United Arab Emirates (UAE)
Office Assistant
AL-NAYYAB FOR SOLAR ENERGY SYSTEMS RENTAL CO
- 0 - 1 Year
- Dubai , Abu Dhabi , Sharjah - United Arab Emirates (UAE)