Customer Support Representative

iCall Outsourcing

icall is always looking for talented people to become their team members. We realize that productive people are always a good addition to our organization. So if you have the financial acumen and the passion to work with some of the biggest companies in Egypt, join in.

Responsibilities:

1. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

2. Responding efficiently to callers, explaining possible solutions, and ensuring that client feels supported and valued.

3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

4. Building lasting relationships with clients and other call center team members based on trust and reliability.

5. Utilizing software, databases, scripts, and tools appropriately.

7. Making sales or recommendations for products or services that may better suit client needs.

9. Adhering to all company policies and procedures.

Skills / Experience:

1. Bachelor Degree or equivalent.
2. Excellent up to fluent in English
3. Previous experience in call center industry
4. active listening
5. excellent communication skills
6. professional phone voice.
7. Proficiency with computers
8. strong typing skills.
9. Strong time management
10. decision making skills.