Customer Support Lead

Scale Army

Employer Active

Posted 19 hrs ago

Experience

2 - 7 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Manage customer support across chat and email channels

  • Respond to customer inquiries, concerns, and issues in a professional and timely manner

  • Ensure a high standard of customer satisfaction and clear communication

  • Propose internal tool enhancements to improve issue resolution efficiency

Issue Resolution & Escalation

  • Troubleshoot and resolve technical or product-related user issues

  • Escalate complex or high-priority issues to leadership when necessary

  • Document recurring issues and contribute to improving internal support processes

Leadership Communication

  • Act as the primary point of contact for customer feedback and concerns

  • Provide leadership with insights into user pain points and product issues

  • Help establish best practices for support workflows and response standards

Desired Candidate Profile

Experience

  • 2+ years of experience in customer support or customer success

  • Experience supporting tech or software-based products

  • Experience handling customer support via chat and email

  • Experience working in a startup or fast-growing tech environment

Skills

  • Strong technical aptitude and ability to understand digital platforms

  • Excellent written communication skills in English

  • Ability to remain calm and professional in high-pressure situations

  • Strong organizational and documentation skills

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Lead

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Scale Army

Our client is a technology company, an AI-powered audio tool designed to streamline how people capture and manage spoken content. Their platform allows users to record, transcribe, and summarize meetings, calls, and other audio content automatically, helping professionals and teams focus on conversations without worrying about taking manual notes. The service integrates audio recording, searchable transcription, and summaries into one seamless experience across devices, making it easier to revisit key information and stay organized./p>

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https://jobs.ashbyhq.com/Scale%20Army%20Careers/1eb81025-f5fe-45ed-a7f1-82e9f0e3a98b