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Education
Bachelor of Science(Chemistry, Nursing), Bachelor of Pharmacy, Bachelor of Arts(Communication, English), Any Graduation
Nationality
Indian
Gender
Any
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
- Respond promptly to customer queries via phone, email, or chat
- Provide accurate, valid, and complete information using the right methods/tools
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain records of customer interactions, process customer accounts, and file documents
- Coordinate with internal departments to resolve customer issues
- Follow communication procedures, guidelines, and policies
- Identify and assess customers’ needs to achieve satisfaction
- Create a weekly dashboard for customer complaints, issues, and resolutions
Desired Candidate Profile
We are looking for a dedicated and customer-focused Service Executive with relevant healthcare experience to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
- Willing to work onsite at Thane, Maharashtra, India
- Willing to work from Monday to Saturday, 9 AM – 6 PM
- Graduate in any healthcare domain (preferred)
- Language proficiency: Good English communication and technically sound
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
Employment Type
- Full Time
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
- Support Agent
- Customer Experience Agent
- Relationship Building
- Client Relations Executive
- CRM Software
- Client Support Specialist
- Problem-solving
- Customer Service
- Communication Skills
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WHR Global Consulting
WHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting and Headhunting experience supporting startups, SMEs, and multinational firms from various industries ever since our grandparent company first operated in 2013.
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