Customer Support & Data Entry Administrator

Passpro

This role involves managing client applications, completing government forms, and ensuring compliance with program requirements, while supporting internal teams to deliver a smooth, professional client experience.


Key Responsibilities


Client Interaction & Support


Serve as a professional point of contact for clients, handling inquiries via phone, email, and in person.


Request missing information and guide clients through required steps in their application process.


Maintain a client-first approach, providing timely updates and reassurance throughout the process.


Application & Documentation Handling


Prepare, complete, and review government and program-specific forms with accuracy.


Collect, verify, and organize client documents in compliance with program and legal requirements.


Maintain strict confidentiality and ensure all data is handled securely.


Data Entry & Reporting


Accurately input client data into internal systems and CRM platforms.


Generate status reports and maintain up-to-date application records.


Administrative & Team Support


Assist case managers and operations teams with scheduling, filing, and day-to-day administrative tasks.


Help streamline internal processes to improve efficiency and client satisfaction.


Skills & Qualifications


Minimum 2 3 years experience in:


Customer support, data entry, or administrative roles.


Experience with government documentation, immigration, or legal services is a strong advantage.


Excellent communication skills in English and Arabic (French is a strong plus for international clients).


Strong organizational skills with a keen eye for detail and accuracy.


Proficiency in Microsoft Office / Google Workspace (especially Excel/Sheets).


Ability to work discreetly with sensitive client information.


Bachelor s degree in Business Administration, International Relations, or a related field preferred.


Personal Attributes


Professional, polished, and client-focused.


Highly reliable, proactive, and able to work to tight deadlines.


Strong interpersonal skills with cultural sensitivity and discretion.


Calm and composed under pressure, with a solutions-oriented mindset.


Compensation Package (Beirut)


Base Salary

Competitive salary commensurate with experience.