Customer Support Agent Platinumlist.ae

Posted on 3 Sep

Experience

2 - 7 Years

Job Location

Manama - Bahrain

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
  • Assist customers with ticket purchases, refunds, and event-related issues.
  • Provide real-time support during events, including troubleshooting ticketing issues.
  • Collaborate with internal teams to resolve escalated concerns.
  • Work flexible shifts, including evenings, weekends, and public holidays as required.
  • Be available beyond standard working hours during peak event periods.
  • Ensure a high level of customer satisfaction through timely and professional support.

Desired Candidate Profile

  • Language: Native Arabic speaker with fluency in English.
  • Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
  • Strong communication and problem-solving skills.
  • Ability to work under pressure and handle high workloads.
  • Flexibility in working different shifts and beyond regular hours when necessary.
  • A team player with adaptability to changing schedules.

Preferred Qualifications:

  • Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
  • Experience using Intercom (or similar customer support platforms) is a plus.
  • Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
  • Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Company Industry

  • Media
  • Publishing
  • TV
  • Radio
  • Outdoor
  • Digital

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Agent

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Platinumlist.ae


https://apply.workable.com/platinum-list/j/D4E956C8F3/

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