Customer Support Agent (Bilingual Arabic & English)

Bleems

Employer Active

Posted 8 hrs ago

Experience

1 - 3 Years

Job Location

Kuwait - Kuwait

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Respond to customer inquiries promptly via email and WhatsApp.
  • Troubleshoot and resolve product-related issues or escalate them to the technical team.
  • Manage and track tickets through Zendesk.
  • Create and maintain a knowledge base, canned responses, and FAQs.
  • Collect customer feedback and report recurring issues to management.
  • Ensure customer satisfaction through empathetic, solution-driven communication.

Requirements

  • Fluent in Arabic & English (written and spoken).
  • 1 3 years of experience in customer support (SaaS or tech product experience is a plus).
  • Familiarity with Zendesk or similar helpdesk/ticketing systems.
  • Excellent communication, problem-solving, and multitasking skills.
  • Comfortable working in a fast-paced and technology-driven environment.

Desired Candidate Profile

Fluent in Arabic & English (written and spoken).
1 3 years of experience in customer support (SaaS or tech product experience is a plus).
Familiarity with Zendesk or similar helpdesk/ticketing systems.
Excellent communication, problem-solving, and multitasking skills.
Comfortable working in a fast-paced and technology-driven environment.

Company Industry

  • Retail

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Agent (Bilingual Arabic & English)

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Bleems

https://bleems.bamboohr.com/careers/56