Customer Success Manager with French London Stock Exchange Group

Role Responsibilities

• Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.

• Operational Insight & Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.

• Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.

• Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.

• Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.

• Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.

• Promote insights relevant to customers workflow and act as a voice of the customer internally, feeding back their experiences

• Provide access to the customer and act as quarterback to ensure LSEG delivers on sales commitments

• Shepherd customers to support channels available as part of the value LSEG provides

• Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers

• Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Strong understanding of customers' business model

Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps

Strong customer service skills

Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems