Customer Success Manager Technical

AlgoSec

Employer Active

Posted 8 hrs ago

Experience

5 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.

  • Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
  • Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
  • Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
  • Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
  • Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
  • Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
  • Advocate Internally: Represent the customer s voice and ensure their needs are championed across the organization. br> br>
    • Requirements
     ul>
  • 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
  • Proven experience managing strategic and enterprise-level customers with measurable success.
  • Strong understanding of network security, governance, audit, risk, and compliance practices.
  • Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
  • Excellent consulting, project management, and data-driven decision-making skills.
  • Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
  • Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
  • Resilient and adaptable in dynamic, fast-paced environments.
  • Executive presence and ability to manage high-stakes conversations and escalations.
  • Willingness to travel up to 50% of the time
  • Based in Dubai- a must
  • Experience with Salesforce.com and Gainsight.
  • Fluent Arabic speaker.
  • Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius. br> br>

    • Desired Candidate Profile

    ul>

  • 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
  • Proven experience managing strategic and enterprise-level customers with measurable success.
  • Strong understanding of network security, governance, audit, risk, and compliance practices.
  • Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
  • Excellent consulting, project management, and data-driven decision-making skills.
  • Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
  • Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
  • Resilient and adaptable in dynamic, fast-paced environments.
  • Executive presence and ability to manage high-stakes conversations and escalations.
  • Willingness to travel up to 50% of the time
  • Based in Dubai- a must
  • Experience with Salesforce.com and Gainsight.
  • Fluent Arabic speaker.
  • Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius. br> br>

    • Company Industry

    Department / Functional Area

    Keywords

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    AlgoSec

    At AlgoSec, What you do matters!br> br> /strong>Over 2,200 of the world s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.br> br>Join our global team, securing application connectivity, anywhere.br> br>We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.br> br>We are hiring a strong>Customer Success Manager/strong> to join our Sales team.

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    https://www.talentmate.com/jobs/uae/dubai/customer-success-manager-technical-uae/2509-3880-115