Customer Success Engineer

Securonix

Posted on 3 Dec

Experience

5 - 7 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


Job Summary:


  • Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.
  • Serve as a subject matter expert in threat intelligence and ThreatQ s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).
  • Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.
  • Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.
  • Develop and deliver regular technical business reviews and product enhancement recommendations.
  • Collaborate with ThreatQuotient s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.
  • Create custom scripts or integrations using ThreatQ s APIs when needed.
  • Maintain knowledge base articles, playbooks, and deployment documentation.
  • Understand customers desired outcomes and work proactively to ensure that all customers receive maximum value from the product.
  • Maintain customer feedback into ThreatQuotient s internal systems of record.


Desired Candidate Profile

5+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).

  • Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&CK framework).
  • Experience with common cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat intelligence feeds (Recorded Future, Mandiant, Intel471, etc.).
  • Strong communication and presentation skills with both technical and business audiences.
  • Experience with scripting languages (e.g., Python, Bash) is a plus
  • Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.
  • Demonstrated desire for continuous learning and improvement
  • Relevant Bachelor s degree or equivalent experience
  • Occasional travel may be needed but no more than 10% of the time
  • Requires native Arabic speaker

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Customer Success Engineer

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Securonix


https://securonix.bamboohr.com/careers/1769

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