Customer Services Representative

Positive Academy

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
  • Resolve customer issues and complaints with empathy, patience, and a solutions-oriented approach.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with internal teams to address customer needs and ensure seamless service delivery.
  • Provide detailed information about products, services, and policies to customers.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Identify and escalate complex or unresolved issues to the appropriate departments.
  • Assist in onboarding new customers and guiding them through initial processes.
  • Gather customer feedback and relay insights to improve service quality.
  • Stay updated on company offerings, policies, and best practices to provide accurate support.

Desired Candidate Profile

  • 1-3 years of experience in a customer service or client-facing role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle challenging situations with professionalism and composure.
  • Proficiency in using customer relationship management (CRM) software and office applications.
  • Demonstrated ability to work effectively in an office-based environment.
  • Strong organizational and multitasking skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn about new products, services, and processes.
  • Commitment to delivering exceptional customer experiences.

Company Industry

  • Education
  • Training
  • Teaching
  • Academics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Services Representative

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Positive Academy

https://wuzzuf.net/jobs/p/xhcna6al5e48-customer-services-positive-academy-cairo-egypt