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Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operations Management
- Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.
- Process workorders and related entries in the ERP system.
- Manage physical and system movement of rental assets.
- Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.
- Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance
- Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements
- Procure tools, equipment and supplies for operations; collaborate with suppliers.
- Oversee facility maintenance and related procurement.
- Provide administrative support for in-country employees and visitors.
- Track operational KPIs and prepare management reports.
Desired Candidate Profile
Top Candidates Also Have
- College or university degree.
- Minimum 5 years of hands-on experience in operations or sales support.
- Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.
- Strong analytical, problem-solving, and decision-making skills.
- High attention to detail and accuracy.
- Strong customer focus.
- Excellent communication skills.
Company Industry
- Industrial Products
- Heavy Machinery
Department / Functional Area
- Administration
Keywords
- Customer Services Coordinator - Dammam
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Caterpillar
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. SPM Oil & Gas, a Caterpillar company, is a leading global provider of pressure pumping and pressure control products and services for the oil and gas industry. Operating through regional service and distribution centers, we enable customers to achieve productivity, operational efficiency, safety and environmental goals in demanding oilfield operations. We deliver top-performing, high-quality and reliable pressure pumping, flow control and wellhead equipment for various oilfield applications and provide comprehensive services including repair, refurbishment, inspection, testing, certification and rental.