Customer Service Specialist

Four Winds

Four Winds Logistics is looking for a candidate that will be positioned in our office in
Khaldiyah second, Dammam, Saudi Arabia.
Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation.
The key responsibilities:
- Preparation of logistics plans to support relevant relocation of Four Winds clients.
- Liasing with agents and clients to get the required documents
- Proper contact with shipping/air lines.
- Arranging logistics with origin agents
- Arranging clearance with FW customs department
- Arrange letters and written communication with customs authority.
- Supervising delivery or storage based on clients needs.
- Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision.
- Supervising the punctual invoicing and collection process to ensure smooth cash flow.
Competencies:
A good grisp of modern communications management tools and supply chain management.
The ability to lead and inspire action.
High English skills.
The ability to communication well with different cultures.

Only for Saudi Citizens

Priority for females (driving license is advantage)

Minimum 1 year experience in administrative work.

B2 level in English or 6.0 in IELTS minimum

Excellent knowledge of computer applications especially SAP

Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

IATA qualifications are advantage

At least 2 year diploma in administration or 4 years in woring experience

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All fields are mandatory