Customer Service Specialist

Al-Futtaim

l-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Overview Of The RoleThe Customer Service Specialist is responsible for providing exceptional customer service and support to ensure a seamless shopping experience for our customers. This role involves handling customer complaints, supervising daily department operations, coaching the team, and maintaining high standards in both customer service and visual merchandising. Additionally, the Customer Service Specialist will manage specialized services such as Bra Fit, Suit Fit, and Barista services, and will oversee cash handling processes.What You Will DoCustomer Service and Complaint ResolutionProvide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer s satisfaction.Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.Supervise Daily OperationsCollaborate with the Duty Manager to oversee daily department tasks.Coach and support the customer service team to meet performance goals.Visual Merchandising StandardsEnsure displays meet the company s visual merchandising guidelines.Regularly check the store s appearance to maintain high standards.Cash Handling & Float ManagementCount and balance cash floats at the start and end of the day.Follow company policies to ensure accurate cash transactions.Specialized Services ManagementOversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.Promote and ensure high-quality service in these specialized areas.Required Skills To Be SuccessfulCustomer interaction handlingIssue resolution techniques problems efficiently.Knowledge documentationResponse accuracy and clarityCompliance awarenessReport handling Process improvement awareness enhancements.Basic troubleshooting.Professional communication tools usWhat Equips You For The RoleMinimum Qualification and KnowledgeEducation: High School or Diploma equivalentMinimum ExperienceMinimum of three years in experience in a similar role preferably from a Retail industry.Behavioral Competencies Customer Service Experience: Proven experience in customer service and problem-solving.Team Leadership: Ability to supervise and motivate a team effectively.Attention to Detail: Maintain high standards in visual merchandising and operations.Cash Handling Proficiency: Experience in managing cash floats and financial procedures.Specialized Service Knowledge: Familiarity with services like Bra Fit or Suit Fit.Strong Communication: Excellent verbal and written communication skills.We re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.