Customer Service Social Media Advisor Team Member Zain

Handling various types of customer correspondences through Different Digital Channels such like Social Media, Web site, APP ETC, and/ or other ways of interactions in a professional and convivial manner while adhering to quality standards and service levels to maintain customer satisfaction.

Promoting and maintaining vigorous and positive corporate image and identity during interactions with customers, including maintaining brand consistency

Facilitating the interaction of Zain with its customers by responding customers enquires and resolving their problems through comprehensible guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.

Representing a sound understanding and consciousness of customers' enquiries, conflicts, perceptions, concerns, and suggestions through deriving efficient reciprocal correspondences and sympathizing with customers without compromising on Zain's policies, standards, and procedures.

Contacting and transferring correspondences to concerned parties to resolve and follow up on customer enquiries and conflicts by following related policies and procedures.

Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques etc.

Perceiving spotted trends in customer enquiries, feedback and complaints as well as identifying system flaws, and alerting responsible parties regarding such occurrences.