Customer Service Representative

OXShare

Manage large amounts of incoming calls.

• Identify and assess customers' needs to achieve satisfaction.
• Compile reports on overall customer satisfaction.
• Ability to maintain, update and perform client account opening procedures.
• Assisting the sales department and the trading account setup.
• Have strong communication skills to assist clients with general inquiries.
• Open and maintain customer accounts by recording account information.
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.