Customer Service Representative DEAL DISTRIBUTION

Posted 7 min ago

Experience

5 Years

Monthly Salary

AED 3,500 - 6,000 ($946 - $1,621)

Job Location

Other, Abu Dhabi, Dubai - United Arab Emirates (UAE)

Education

Bachelor of Arts(Communication)

Nationality

Any GCC National, Any Arab National, Any European National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.

Desired Candidate Profile

  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
  • Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Support Representative
  • Team Collaboration
  • Time Management
  • Problem Solving
  • CRM Proficiency
  • Empathy
  • Technical Support Representative
  • Conflict Resolution

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DEAL DISTRIBUTION