Customer Service Representative
Client of Hire Lebanese
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The customer service officer will act as a first point of contact for clients, ensuring world-class support across communication channels. Ideal candidates must be fluent in customer-centric engagement in fast-paced, tech-forward financial environments.
Key Responsibilities:
- Client Communication: Respond to inbound/outbound calls, emails, live chats, and social media inquiries in a timely and professional manner.
-Issue Resolution: Resolve customer queries related to accounts, transactions, withdrawals, deposits, verification, and platform technicalities (trading platforms, wallets, blockchain transactions, etc.).
-Product Knowledge: Provide accurate and up-to-date information on services such as forex trading, crypto wallets, smart contracts, and PSP functionalities.
-Technical Assistance: Support users in navigating trading platforms (MT4, MT5, proprietary systems), blockchain wallets, and fintech dashboards.
-CRM & Reporting: Log all client interactions into CRM systems (Hubspot, Salesforce, or internal tools), ensuring proper documentation and analytics.
-Client Retention: Build positive relationships that encourage client loyalty and upsell relevant products/services when appropriate.
Multilingual Support: Handle requests in English, Arabic, French, or other languages depending on clientele.
Required Qualifications & Experience:
-Bachelor s Degree in Business, Finance, IT, Communications, or related field.
-Minimum 2 years of experience in customer service in the forex, fintech, blockchain, PSP, or crypto industry.
-Experience with trading platforms (e.g., MT4, MT5), PSPs, or blockchain interfaces (wallets, DeFi platforms).
-Knowledge of derivatives, leverage trading, and margin accounts.
-Certifications in AML/KYC, blockchain technology, or customer service excellence is a plus.
-Proficient in CRM tools, ticketing systems, and MS Office Suite.
Fluency in English is a must; Arabic and French are strong assets.
Prior work in a 24/7 or global customer service setting
Key Responsibilities:
- Client Communication: Respond to inbound/outbound calls, emails, live chats, and social media inquiries in a timely and professional manner.
-Issue Resolution: Resolve customer queries related to accounts, transactions, withdrawals, deposits, verification, and platform technicalities (trading platforms, wallets, blockchain transactions, etc.).
-Product Knowledge: Provide accurate and up-to-date information on services such as forex trading, crypto wallets, smart contracts, and PSP functionalities.
-Technical Assistance: Support users in navigating trading platforms (MT4, MT5, proprietary systems), blockchain wallets, and fintech dashboards.
-CRM & Reporting: Log all client interactions into CRM systems (Hubspot, Salesforce, or internal tools), ensuring proper documentation and analytics.
-Client Retention: Build positive relationships that encourage client loyalty and upsell relevant products/services when appropriate.
Multilingual Support: Handle requests in English, Arabic, French, or other languages depending on clientele.
Required Qualifications & Experience:
-Bachelor s Degree in Business, Finance, IT, Communications, or related field.
-Minimum 2 years of experience in customer service in the forex, fintech, blockchain, PSP, or crypto industry.
-Experience with trading platforms (e.g., MT4, MT5), PSPs, or blockchain interfaces (wallets, DeFi platforms).
-Knowledge of derivatives, leverage trading, and margin accounts.
-Certifications in AML/KYC, blockchain technology, or customer service excellence is a plus.
-Proficient in CRM tools, ticketing systems, and MS Office Suite.
Fluency in English is a must; Arabic and French are strong assets.
Prior work in a 24/7 or global customer service setting
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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Client of Hire Lebanese