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Experience
0 - 6 Years
Job Location
Cairo, Tanta, Al Mansurah - Egypt
Education
Secondary School(Academic / General)
Nationality
Egyptian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach
Desired Candidate Profile
WFH��� We are looking for someone with experience as a customer service �️�️ .
Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
3 months minimum of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
Employment Type
- Part Time
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Support Service Agent
- Customer Success Associate
- Adaptability
- Customer Satisfaction
- CRM Software
- Communication Skills
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Masdar technology
Specializing in IT and cloud services, this company aims to significantly improve customer service experiences. Originating from extensive experience in managing customer service projects, the company recognizes the client's need for prompt responses and substantial benefits from interactions.
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