Customer Service Representative Call Center

First Abu Dhabi Bank

Job Title
Customer Service Representative Call Center Abu Dhabi, UAE
Job Description
Customer Service Representative Call Center Abu Dhabi, UAE

Position Overview
First Abu Dhabi Bank (FAB) is seeking a Customer Service Representative to join its call center team in Abu Dhabi. The role focuses on providing accurate information, resolving customer issues, and delivering high-quality service while ensuring compliance with the bank s policies and standards.

Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Service
Gender: Any
Candidate Nationality: UAE Nationals only (Valid family book required)
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Handle inbound and outbound calls to resolve customer queries and complaints within defined guidelines
* Ensure customer satisfaction by providing timely solutions and escalating issues where necessary
* Recommend banking products or services based on customer needs and feedback
* Update and maintain customer records through service requests and complaints tracking
* Maintain confidentiality and integrity of customer information and bank data
* Meet service standards, customer satisfaction scores, and call quality targets
* Contribute to business growth through lead generation and cross-selling FAB products
* Ensure compliance with all FAB policies, regulatory requirements, and service level agreements
* Support unplanned or scheduled shifts to achieve defined performance targets

Ideal Profile

* High school diploma required (higher education preferred)
* 0 2 years of experience in banking or customer service roles
* Strong communication skills in English and Arabic
* Customer-focused mindset with problem-solving and documentation skills
* Ability to manage calls under pressure while maintaining service quality
* UAE National with a valid family book (mandatory requirement)

Why Join Us

* Be part of the UAE s largest and most respected financial institution
* Opportunity to build a career in banking with structured training and development programs
* Stable role with exposure to customer-facing banking operations
* Competitive tax-free salary, benefits, and long-term career growth opportunities
* Work in a dynamic call center environment with a collaborative team culture