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Experience
1 - 2 Years
Monthly Salary
AED 2,500 - 3,000 ($676 - $811)
Job Location
Education
Bachelor of Business Administration, Bachelor of Arts
Nationality
Any Arab National, Indian, Filipino
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond to patient and customer inquiries via phone, email, chat, or in-person, ensuring timely and accurate resolution.
- Handle appointment scheduling, prescription requests, billing queries, and medical record coordination.
- Maintain up-to-date knowledge of healthcare services, insurance processes, and patient confidentiality standards (HIPAA or applicable local regulations).
- Record and document customer interactions and issues in CRM systems.
- Escalate complex or unresolved cases to relevant departments or supervisors.
- Provide feedback on customer pain points and suggest service improvements.
- Assist with onboarding new patients and provide guidance on navigating healthcare systems or platforms.
Employment Type
- Full Time
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Administration
Keywords
- Customer Support Specialist
- Client Service Representative
- Problem Solving
- Conflict Resolution
- Client Relations Executive
- Team Collaboration
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DM Healthcare
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We have over 22,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands. Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.
Read MoreKingkar Adhikary - HR Manager
Aspect Tower, Executive Tower, D - 3301 Business Bay, P.O Box: 8703, Dubai – UAE Dubai, United Arab Emirates, Dubai, United Arab Emirates (UAE)
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