Customer Service Quality Specialist tabby

Posted on 28 Aug

Experience

1 - 3 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.

  • Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
  • Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
  • Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
  • Conduct research to identify best practices in customer service, and suggest continuous improvement practices
  • Work closely with other team members to ensure a high level of customer satisfaction.

Desired Candidate Profile

  • Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.
  • Proven experience in a customer service quality assurance role.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Bachelor's degree in business administration, marketing, or a related field

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Customer Service Quality Specialist

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

tabby


https://tabby.pinpointhq.com/en/jobs/391819

Similar Jobs

Customer Service Officer

Client Relations Officer (CRO) – HR Operations

Confidential Company

  • 1 - 3 Years
  • Jeddah - Saudi Arabia

Data Entry Operator

Confidential Company

  • 0 - 1 Year
  • Dubai - United Arab Emirates (UAE)
View All