Customer Service - Medical Concentrix Corporation

Job Title:

Customer Service - Medical Vacancies - English & Multilingual

Job Description

Start your career today as a Medical - Customer Service Representative at Concentrix! Advisor I, Medical position will deliver high-touch customer care to patients/clients seeking medical advice and support relying on knowledgebase and expertiese to deliver solutions. In this role, you will be:

• The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through their inquires with patience and a smile.
• A problem-solver extraordinaire.
• A Medical knowledge bank, offering expert advice on products and medical services
• A brand ambassador, building lasting relationships with customers and turning them into lifelong loyal enthusiasts. Exceed expectations and make every interaction a delight.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ( KPIs )
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
• Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Maintain basic knowledge of client products and/or services.
• Participate in activities designed to improve customer satisfaction and business performance.
• Track, document, and retrieve information in the call tracking database.

Candidate Profile

• A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
• Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
• Ability to fluently communicate in the required language of support, both written and verbally.
• Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
• Basic computer navigation skills and PC Knowledge.
• Ability to work as a team member, as well as independently.
• Dependable with proficient attention to detail.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
• Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
• Proficient in travel booking platforms and industry software.
• A passionate traveler with a thirst for exploring new destinations and cultures.