Customer Service Manager

Mr. Tailor

Employer Active

Posted 7 hrs ago

Experience

5 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Do

  • Lead, coach, and inspire our customer service team across in-store, phone, chat, and social media channels.
  • Develop customer-focused service strategies that build long-term loyalty and improve key satisfaction metrics.
  • Design and refine scalable processes, SOPs, and training tools that support consistent, high-quality service.
  • Review customer feedback and service data to identify trends, challenges, and opportunities for improvement.
  • Oversee performance indicators including CSAT, FCR, AHT, escalation management, and overall team efficiency.
  • Work closely with our retail, logistics, tailoring, and IT teams to resolve complex customer issues smoothly.
  • Manage escalations with professionalism, empathy, and in alignment with the Mr Tailor brand experience.

Desired Candidate Profile

Minimum 5 years of customer service leadership experience, ideally in retail or an omni-channel environment.

  • A proven track record of elevating service standards and leading high-performing teams.
  • Strong communication skills and the ability to interpret data to drive decisions.
  • Familiarity with CRM platforms such as Zendesk, Salesforce, or Freshdesk.
  • A genuine passion for people, problem-solving, and creating memorable customer experiences

Company Industry

  • Retail

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Manager

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Mr. Tailor

At Mr Tailor, we pride ourselves on craftsmanship, personal attention, and a truly exceptional shopping experience. As we continue to grow, we re looking for a dedicated Customer Service Manager who can lead with empathy, strengthen our service culture, and ensure every customer feels valued from the moment they connect with us.

https://wuzzuf.net/jobs/p/ymjylfvndc84-customer-service-manager-mr-tailor-cairo-egypt