Customer Service Manager

ROHA MIDDLE EAST - FZE

Work Experience: 5 to 10 Years of Experience in Customer Service and operations

Preferred Qualification: Graduate with Relevant years of experience

Job Purpose: Manage customer services for all Algeria customers, process customer purchase orders and control documentation.

Essential Duties and Responsibilities:

• Process customer orders for both Roha India and Roha Algeria
• Resolve customer complaints and queries via phone, email
• Update client Master on SAP / CRM
• Order Raw Material Suppliers
• Inform customer Delivery dates and delays in orders
• Pro Form Invoices
• Update Client Price master on SAP / CRM
• Credit and Debit memos
• Exports, from start to end All documents and Communication
• Create new Clients on SAP / CRM, Convert Prospective client to SAP / CRM Client

Job Specifications:

• Graduate
• Fluent in English, French, and Arabic
• Minimum Experience of 5 10 years in Import/Export and Customer Service in MNCs
• Knowledge of Excel & SAP preferable