Customer Service Executive
Kiliim
Employer Active
Posted on 22 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Serve as the primary point of contact for customer inquiries, providing timely and accurate information about products, orders, and services.
- Resolve customer issues and complaints efficiently, ensuring a positive experience and maintaining high satisfaction levels.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Collaborate with internal teams such as sales, logistics, and production to address customer needs and ensure seamless service delivery.
- Maintain detailed records of customer interactions, transactions, and feedback using CRM systems.
- Identify recurring customer issues/requests and provide actionable insights for process improvement.
- Assist in developing and updating customer service protocols and documentation.
- Support the implementation of customer loyalty programs and initiatives.
- Represent the company s values and mission in every customer interaction, fostering trust and loyalty.
Desired Candidate Profile
- 1-3 years of proven experience in a customer service, support, or client-facing role.
- Excellent verbal and written communication skills in both English and Arabic.
- Strong problem-solving abilities with a customer-centric mindset.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Demonstrated ability to handle challenging situations with professionalism and empathy.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a collaborative team.
- Flexibility to adapt to evolving processes and customer needs.
- Willingness to work on-site in a dynamic office environment.
Company Industry
- Furniture
- Furnishings
- Home Décor
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Executive
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