Customer Service Executive

Lavita Developments

Employer Active

Posted 12 hrs ago

Experience

5 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Serve as the primary point of contact for customer inquiries, providing prompt and accurate information.
  • Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborate with internal departments to address customer needs and escalate complex issues as necessary.
  • Monitor and follow up on open cases to ensure timely resolution.
  • Identify opportunities to improve customer service processes and recommend solutions.
  • Prepare regular reports on customer feedback, trends, and service metrics.
  • Assist in developing and implementing customer service policies and procedures.
  • Train and mentor junior customer service staff as required.
  • Ensure compliance with company standards and regulatory requirements in all customer interactions.

Desired Candidate Profile

  • 5-7 years of proven experience in a customer service or client-facing role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Demonstrated ability to handle difficult situations with professionalism and empathy.
  • Proficiency in using customer relationship management (CRM) software.
  • Ability to multitask and manage time effectively in a fast-paced office environment.
  • Strong organizational and documentation skills.
  • Ability to work independently and as part of a team.
  • Willingness to work full-time and on-site as required.
  • Commitment to delivering high-quality customer experiences.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Executive

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Lavita Developments

https://wuzzuf.net/jobs/p/rcmoewlv2fhg-customer-service-executive-lavita-developments-cairo-egypt