Customer Service Clerk
ElEzaby Automotive
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Greet and assist customers in person, by phone, and via email, ensuring a positive and professional experience.
- Respond promptly to customer inquiries regarding automotive spare parts, product availability, and order status.
- Process customer orders, returns, and exchanges accurately using the company s order management system.
- Coordinate with warehouse and logistics teams to track shipments and resolve delivery issues.
- Maintain up-to-date knowledge of the company s product catalog, including new arrivals and promotions.
- Handle customer complaints and escalate complex issues to the appropriate department for resolution.
- Document customer interactions and transactions in the company s CRM system.
- Support the sales team by providing product information and assisting with quotations.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Adhere to company policies, quality standards, and data privacy regulations in all customer interactions.
Desired Candidate Profile
- Bachelor s degree or diploma in business administration, communications, or a related field.
- Up to 1 year of experience in a customer service, administrative, or retail environment.
- Excellent verbal and written communication skills in Arabic and English.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced office setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM or order management systems is a plus.
- Customer-oriented attitude with a problem-solving mindset.
- Ability to work effectively as part of a team.
- Willingness to learn about automotive spare parts and industry trends.
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Clerk
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com