Customer Service Clerk

Outsource Egypt

Multiple VacanciesEmployer Active

Posted 9 hrs ago

Experience

0 - 2 Years

Job Location

Alexandria - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
  • Process customer orders, forms, applications, and requests with accuracy and efficiency.
  • Maintain detailed and organized records of customer interactions, transactions, comments, and complaints.
  • Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
  • Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner.
  • Follow up with customers to ensure their concerns have been addressed and to gather feedback on their experience.
  • Provide information about products, services, and company policies to customers.
  • Assist in the development and implementation of customer service policies and procedures.
  • Identify opportunities to improve processes and enhance the overall customer experience.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Desired Candidate Profile

  • Minimum of 0-2 years of experience in a customer service or related role.
  • Excellent verbal and written communication skills B2.
  • Strong organizational and time management abilities.
  • Ability to handle stressful situations with professionalism and composure.
  • Proficiency in using office software and customer relationship management (CRM) systems.
  • Strong attention to detail and accuracy in data entry and record keeping.
  • Ability to work independently and as part of a team in an office environment.
  • Demonstrated problem-solving skills and a proactive approach to customer issues.
  • Flexibility to work full-time, under a long-term contract, and adapt to changing priorities.
  • Commitment to maintaining confidentiality and adhering to company policies.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Clerk

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Outsource Egypt

https://wuzzuf.net/jobs/p/asviqzystgsd-customer-service-clerk-outsource-egypt-alexandria-egypt