Customer Service- Back office
Mico World Limited
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Handle and resolve user inquiries and issues received through various back-office channels in a timely and professional manner.
- Process and verify user account information, ensuring accuracy and compliance with company policies.
- Document and track all user interactions and resolutions in the internal CRM system.
- Identify trends in user feedback and report recurring issues to management for process improvement.
- Support the implementation of new back-office procedures and workflows.
- Generate regular reports on back-office activities and user satisfaction metrics.
Desired Candidate Profile
- Minimum of 1 year of experience in a back office or customer service role.
- Excellent English written and verbal communication skills.
- Strong attention to detail and organizational abilities.
- Ability to handle sensitive information with confidentiality and professionalism.
- Demonstrated problem-solving and analytical skills.
- Ability to work effectively in a fast-paced, office-based environment.
- Strong teamwork and collaboration skills.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service- Back Office
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com