Customer Service Assistant Manager Unilever

Employer Active

Posted 18 hrs ago

Experience

5 - 7 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsible for coordination of the execution of month zero operations as well as S&OE quarter operations between SC & the business
Responsible for ensuring seamless operations in terms of DT & direct channel order execution
Accountable for coordinating supply phasing delivery with supply planning team in weekly buckets as per agreed service level signed off with our business stake holders.
Responsible for managing all quarterly execution challenges in terms of supply & demand & taking pivotal decisions & trade-offs with a service first & foremost mindset
Accountable for the daily stock replenishment of the general trade channel customer with the agreed phasing & ensuring stock availability & system readiness
Accountable for fair share stock allocation from factory to CDC/DC on daily basis.
Accountable for daily fare share stock allocation across customers based on the plan achievement against monthly plan.
Responsible for managing extra/adhock supply ask requirements in the short period Wk0-Wk13 through the Weekly Operation Meeting as part of the S&OP Cycle structure.
Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation to the concerned management in order to improve the Supply Chain process. As well as ensuring the accuracy and timeliness of all agreed supply chain/customer service KPI enhancement actions (DR/CCFOT)
Responsible for team development and skill building of all team members.
Safeguard the company assets comprising trade debtors by ensuring overdue control.
Provide meaningful and timely information for reporting and control: Sales Analysis and Performance and Stock Availability as well as visibility on losses
Lead transformative & strategic projects across entire CS function as well as ensuring safe landing of business topline targets
Accountable for SLOBs management as SC business counterpart.

Desired Candidate Profile

WHAT YOU WILL NEED TO SUCCEED

- Minimum 5 years of experience
- Supply chain background is a must
- Preferably in FMCG or a similar field
- Experience leading teams
- Excellent stakeholder management skills
- Excellent communication skills
- SAP practical knowledge is preferable
- Microsoft office is a must

Company Industry

Department / Functional Area

Keywords

  • Customer Service Assistant Manager

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Unilever

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people we believe that when our people work with purpose, we will create a better business and a better world.

Read More

https://unilever.wd3.myworkdayjobs.com/en-US/Unilever_Experienced_Professionals/job/6th-of-October-Egypt/Egypt-Customer-Service-Assistant-Manager_R-1169783