Customer Service Agent

Trendyol Group

Posted on 3 Sep

Experience

1 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities
    • Respond to customer inquiries via live chat promptly and professionally
    • Resolve issues efficiently or escalate when needed
    • Manage multiple chats while maintaining accuracy and quality
    • Log interactions and updates accurately in the system
    • Follow company guidelines and communication standards
    • Collaborate with internal teams to address customer needs
    • Meet performance targets (e.g., response time, CSAT)
    • Stay informed about products, services, and policies
    • Report recurring issues or trends to supervisors
    • Handle customer data with care and maintain confidentiality

Desired Candidate Profile

Expected Qualifications
    • Previous experience in a customer service role, preferably in live chat or digital support channels
    • Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction
    • Typing speed and accuracy suitable for handling multiple chats simultaneously
    • Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically
    • Problem-solving skills to resolve issues quickly and effectively within the chat environment
    • Ability to multitask and stay organized in a high-volume, fast-paced setting
    • Team player with good interpersonal skills and a collaborative attitude
    • Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs

Company Industry

  • Media
  • Publishing
  • TV
  • Radio
  • Outdoor
  • Digital

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Agent

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Trendyol Group


https://jobs.lever.co/trendyol/8788f477-79ee-4031-a9a4-02299c274686

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