Customer Service Agent
Client of IPAMS Industrial Personnel and Management Services
Posted on 12 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide prompt, professional, and courteous service to clients, including airlines, passengers,
and internal departments. - Address and resolve customer inquiries, complaints, and service requests via phone, email, or in
person. - Assist in processing catering orders, ensuring all details (quantity, quality, special requirements)
are accurately captured. - Handle customer complaints or service disruptions, ensuring issues are resolved in a timely
manner. - Coordinate with relevant departments to ensure customer expectations are met and exceeded.
- Monitor and track order statuses, ensuring timely and accurate deliveries to clients.
Desired Candidate Profile
Qualifications:
- Atleast high school graduate.
- 1-2 years experience in catering, buffet, cruise ship and airline catering services.
- Basic English communication skills.
Company Industry
- Restaurants
- Catering
- Food Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent
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Client of IPAMS Industrial Personnel and Management Services
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