Customer Service Agent

Furqan Group for Education

Posted on 11 Sep

Experience

2 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are an international educational company which is specialized in distance learning services. The company has been in cooperation with several multinational companies to provide educational E-services, such as: Online courses, online production and selling of educational materials, online language learning, distance language education, distance training and development along with handling all the financial transactions and activities.

  • Answer calls, emails and live chat messages from clients.
  • Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
  • Consult customers to understand their needs and empower them to make a purchasing decision
  • Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
  • Manage knowledge about the booking process and all service options available for students
  • Complete all required administration and recording of sales through CRM system and other business systems
  • Build strong relationships with team members, and provide flexible and prompt support at all times

Desired Candidate Profile

  • A Bachelors degree.
  • Fluency in traditional Arabic language (Fus ha) speaking and pronouncing.
  • Advanced level in Arabic writing, spelling and grammar skills.
  • Native/Fluent English Speakers is a must, preferably provide a certificate level 6 in IELTs or equivalent.
  • Ability to work overnight shifts.
  • At least 2 years of work experience, preferably in customer care services.
  • High internet connection i.e. Fiber Internet, Cable Internet, etc.
  • A personal computer or Laptop.
  • Good quality HD camera to ensure quality of visual meetings.
  • Good quality microphone and headphone, to ensure quality of audio conversations.
  • A private, well-furnished office room with proper lighting and background.
  • Good appearance and adherence to Islamic dress codes.
  • Well-spoken manners and charisma.
  • Ability to work under pressure.
  • Ability to work with a team.

Company Industry

  • Education
  • Training
  • Teaching
  • Academics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Agent

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Furqan Group for Education

https://wuzzuf.net/jobs/p/r7qnnh0tpafa-customer-service-agent-fluent-english-furqan-group-for-education-it-cairo-egypt