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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Customer Service Advisor, you ll play a key part in:
- Meeting customer needs: Delivering high-quality service by responding to inquiries through phone, email, or chat.
- Solving problems: Addressing customer issues or complaints to ensure satisfaction.
- Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty.
- Contributing to continuous improvement: Sharing customer feedback to enhance our services and processes.
At Concentrix, we place high value on our talent. Here s what we offer to recognize your contributions:
- Competitive salary with additional bonuses:br> Language bonus for our multilingual Game-Changers.br> Regularity bonus starting from the 12th month and performance-based incentives.br> Special Eid El Adha bonus.
- Outstanding benefits:br> Comprehensive health insurance and pension plan after one year.br> Flexible working hours with the option for remote work after the initial training period.br> Free access to our gym facilities.br> Transport provided for a smooth and safe commute to work.br> Ongoing professional development to enhance your skills and knowledge for the role.
- A dynamic workplace:br> Fun, themed events and gifts throughout the year to build team spirit.
Desired Candidate Profile
We re seeking talents who:
- Are fluent in both German and English, written and spoken.
- Have excellent communication skills, are organized, independent, and have a positive attitude.
- Are comfortable using digital tools and naturally curious about new technologies.
- Are excited by challenges and passionate about customer satisfaction.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Advisor
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Concentrix Corporation
Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.