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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your mission
As a Customer Service Advisor, you will play a key role in:
- Meeting customer needs: Ensuring quality service by answering questions via phone, email or chat.
- Problem solving: Identifying and addressing requests or complaints to ensure customer satisfaction.
- Building customer loyalty: Providing customized solutions to strengthen customer trust and loyalty.
- Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.
What we offer you
At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:
- An attractive salary with additional bonuses :
- Language bonus dedicated to our multilingual Game-Changers.
- Regularity bonus from the 12th month onwards and motivating performance bonuses.
- Special Eid al-Adha bonus.
- Exceptional employee benefits :
- Possibility of working in hybrid mode (on site and/or remotely for people residing outside of Rabat, Salé, Kénitra, Agadir, Marrakech, Fès and Meknès).
- Affordable health insurance and supplementary pension after one year.
- Free telemedicine consultations available 7 days a week for your whole family.
- Free access to our gym and availability of company nurseries for people residing in Rabat, Salé, Kénitra, Agadir, Marrakech, Fès and Meknès.
- Ongoing training to develop your skills and acquire new knowledge relevant to the position.
Desired Candidate Profile
We are looking for talented individuals who:
- They have a perfect command of the Gulf Arabic dialect (Khaliji - languages spoken in Saudi Arabia, Syria, United Arab Emirates, Lebanon, Qatar,...) , basic knowledge of English is a plus.
- They possess excellent communication skills , are organized, autonomous, and adopt a positive attitude.
- They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies.
- They embrace challenges with enthusiasm and are passionate about customer satisfaction.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Adviso
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Concentrix Corporation
Concentrix is an international company with a presence in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.