Customer Service Administrator

Your GYM

Multiple Vacancies

Posted on 29 Sep

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Greet members and visitors with a warm and welcoming attitude.
  • Ensure high levels of customer satisfaction and addressing any concerns or complaints promptly.
  • Address member concerns or complaints and resolve issues promptly, escalating when necessary.
  • Provide assistance and guidance to members regarding programs, equipment, class schedules, and membership queries.
  • Adhere to health and safety regulations, including procedures, emergency protocols, and ensuring equipment is properly maintained.
  • Oversee and Ensure that Members are following Gym Policies, Procedures & Rules.
  • Monitor class attendance & Assist members in selecting and booking classes, and ensure that the classes are operating smoothly.
  • Resolve member inquiries and issues related to class scheduling, bookings, or cancellations.
  • Conduct Customer satisfaction surveys either in person or through phone calls, focusing on their service experience.

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Sports Management, or related field (preferred).
  • Previous experience in fitness center management or related field.
  • Excellent communication, Customer service & interpersonal skills.
  • Knowledge of health and safety regulations and industry standards.
  • Outstanding organizational skills.
  • Work on shift basis, morning shift from 7 am to 3 pm and evening shift from 2 pm to 10 pm.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Administrator

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Your GYM

https://wuzzuf.net/jobs/p/9nhlochngmo7-customer-service-administrator-your-gym-cairo-egypt