Customer Reservations Support

Bird Nest

Multiple Vacancies

Posted 30+ days ago

Experience

2 - 6 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

Job Title: Customer Reservation Support

Location: District 5 - New Cairo, Egypt (Full-Time, On-Site)
Start Date: Immediate
Industry: Property Management / Hospitality.

Job Overview:

The Customer Reservation Support will handle customer inquiries, manage bookings/reservations, and provide exceptional service to ensure a smooth customer experience. The ideal candidate has avg. 2 years of customer service experience, preferably in hospitality, property management, or travel-related industries.

Key Responsibilities:

Reservation Management:

  • Process and confirm customer bookings via phone, email, and chat.
  • Handle modifications, cancellations, and refunds per company policies.

Customer Support:

  • Respond promptly to customer inquiries about availability, pricing, and policies.
  • Resolve complaints or escalate issues to senior staff when needed.
  • Maintain a high level of professionalism and empathy in all interactions.

Coordination:

  • Liaise with operations/property teams to ensure seamless guest experiences.
  • Collaborate with sales/marketing on promotions or special requests.

Administrative Tasks:

  • Maintain records of customer interactions and feedback.
  • Assist in generating reports on booking trends or service issues.


Desired Candidate Profile

Qualifications & Skills:

  • Experience: 1 3 years in customer service, reservations, or hospitality (e.g., hotels, property management, travel agencies).

Soft Skills:

  • Fluent in English language.
  • Excellent communication (English + Arabic).
  • Problem-solving and multitasking in fast-paced environments.
  • Patience and a customer-first attitude.
  • Able to start immediately.

Company Industry

  • Restaurants
  • Catering
  • Food Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Reservations Support

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Bird Nest

https://wuzzuf.net/jobs/p/tfvwep3zb1nf-customer-reservations-support-bird-nest-cairo-egypt