Customer Operations & Support Intern

I Care Kids

Multiple Vacancies

Posted 30+ days ago

Experience

0 - 1 Year

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Customer Communication & Support
Handle inbound customer inquiries via phone, email, Whatsapp chat, and social media, providing prompt, clear, and helpful responses related to our Online Products and services.

Customer Acquisition Assistance
Engage with potential customers to introduce our platform, explain features and benefits, and support onboarding activities to ensure a smooth start to their journey with us.

Retention & Engagement
Assist in executing campaigns aimed at improving customer satisfaction and retention. Follow up with active users to collect feedback, encourage usage, and resolve pending concerns.

Operational Customer Management
Support day-to-day customer operations including transaction tracking, issue resolution, follow-ups, and escalations for payment or account issues.

Social Listening & Feedback Monitoring
Monitor customer sentiment and queries across digital and social media channels. Respond proactively and escalate critical feedback to internal stakeholders.

Feature Education & Upselling
Inform users about new product features, or service upgrades that may enhance their eCommerce experience and financial transactions on the platform.

Desired Candidate Profile

  • Experience as a Customer Support Specialist
  • Interest in fintech, digital payments, or e-commerce platforms
  • Experience using software and tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Company Industry

  • Telecom
  • ISP

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Customer Operations & Support Intern

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I Care Kids

https://wuzzuf.net/internship/ilwxicawlz9w-customer-operations-support-intern-ecommerce-fintech-i-care-kids-cairo-egypt