Customer Implementation and Support Specialist

Confidential Company

Employer Active

Posted on 14 Sep

Experience

0 - 3 Years

Job Location

Seef - Bahrain

Education

Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)

Nationality

Bahraini

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Customer Implementation and Support Specialistleads the onboarding, technical integration, and ongoing support of clients using INFINIOS cards and payments solutions. This role also manages the Customer Service and Operations Executive team, ensuring seamless service delivery, operational excellence, and continuous improvement. The ideal candidate brings strong expertise in Mastercard and Visa networks, host-to-host (H2H) payment rails, and a proven ability to manage complex client implementations and support operations.

Client Implementation & Onboarding

  • Drive end-to-end delivery of card and payment solution implementations, ensuring alignment with client requirements and project timelines.
  • Coordinate with internal and external technical teams to configure, test, and deploy solutions.
  • Manage multiple projects simultaneously, proactively addressing risks and ensuring successful go-lives.

Customer Support & Incident Management

  • Oversee the Customer Service and Operations Executive team to ensure timely and effective resolution of client issues.
  • Ensure SLA compliance and escalate unresolved matters to appropriate internal teams.
  • Deliver technical guidance and training to clients and internal stakeholders.

Team Leadership & Operational Oversight

  • Lead, mentor, and develop team members to maintain high performance and engagement.
  • Establish and monitor KPIs to ensure service quality and operational efficiency.
  • Promote a culture of accountability, collaboration, and continuous improvement.

Process Optimization & Reporting

  • Enhance onboarding and support workflows to improve client satisfaction and operational scalability.
  • Maintain accurate documentation for implementations, support cases, and procedures.
  • Analyze performance data and generate actionable reports for leadership.

Desired Candidate Profile

  • Bachelor’s degree in information technology, Business, or a related field.
  • 3+ years in client implementation, technical support, or operations within the cards and payments industry.
  • Hands-on experience with H2H payment rails, local switches.
  • Strong knowledge of card issuing, acquiring, payment gateways, and transaction processing
  • Skilled in managing cross-functional projects and stakeholder communication
  • Proficient in project and support tools such as Jira

Employment Type

    Full Time

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Client Onboarding
  • Customer Success Specialist
  • Communication Skills
  • Documentation
  • H2H Payments

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Confidential Company

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