Customer Growth Manager

Immutable

About The Role

As a core part of our Customer Experience & Revenue team in a key region, this role is all about unlocking long-term success and growth for our customers ensuring they realise value fast, deepen their engagement, and expand their footprint on Immutable s platform.

As the Customer Growth Manager for EMEA, you ll work directly with leading game studios building on Immutable, guiding them through onboarding, activation, growth strategy, and long-term retention. You ll be the strategic partner and day-to-day champion for our customers, identifying upsell and expansion opportunities, helping deliver new growth products, and collaborating cross-functionally to bring real commercial impact to life.

You'll Be Empowered To

• Own and grow a portfolio of B2B customer relationships post-sale, driving high-value adoption and long-term engagement.
• Execute strategies to maximise customer retention and increase revenue via upsell and cross-sell of Immutable growth products.
• Build tailored delivery plans with customers, coordinating with Delivery Leads and specialists to ensure timely and impactful execution.
• Identify new commercial opportunities within accounts and proactively shape product iteration and go-to-market alignment.
• Monitor account health and continuously optimise the customer journey to unlock lifetime value.
• Manage executive-level relationships with a high degree of trust, especially during the first 3 12 months of onboarding.
• Represent Immutable in strategic customer meetings and occasionally at events in-market.
  
  

We'd Love You To Bring

• 3 6 years of experience in a high-performance environment such as consulting, banking, or a fast-growing startup
• Proven track record of managing post-sale B2B relationships and owning or materially influencing revenue targets
• Direct experience in account management, customer success, or strategic partnerships especially within B2B SaaS or tech-enabled services
• Demonstrated ability to solve complex and novel challenges in ambiguous environments
• Strong bias to action, moving quickly to create impact and drive meaningful value for customers
• Deep passion for gaming and a curiosity for web3 this role will interface closely with game teams and game loops
• Experience working with developers or technical product users; empathy for their needs is key
• Outstanding interpersonal and communication skills with executive stakeholders comfortable operating async and live
• Experience using CRM tools (e.g. HubSpot, Salesforce) and making data-informed decisions