Customer Experience Training & Quality Professional

Trendyol Group

Posted on 3 Sep

Experience

3 - 5 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities

    • Identify the training and development needs of customer service teams, and design and implement training programs in line with Trendyol's strategies
    • Deliver onboarding training for new hires and ongoing development training for existing employees
    • Analyze representatives' performance against established quality standards and provide consistent, constructive feedback
    • Track and analyze key performance indicators (KPIs) to identify areas for improvement and conduct root cause analyses
    • Regularly analyzing incoming contacts identifying improvement areas for processes
    • Collaborate with relevant departments to enhance both training and quality processes

Desired Candidate Profile

    • Bachelor's degree in a related field or equivalent work experience
    • Proven experience in a quality assurance, training, or similar role within a customer service environment
    • Strong analytical and problem-solving skills
    • Excellent communication, presentation, and interpersonal skills
    • Familiarity with customer service software and tools
    • Ability to adapt to a fast-paced and dynamic work environment
    • Good command of English

Company Industry

  • Media
  • Publishing
  • TV
  • Radio
  • Outdoor
  • Digital

Department / Functional Area

  • Training
  • Learning

Keywords

  • Customer Experience Training & Quality Professional

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Trendyol Group

About the Team
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together as individuals and as a team.

Read More

https://jobs.lever.co/trendyol/0c06a41d-cf32-43d5-bcf6-f57b1420a890

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