Customer Experience Specialist
Sanofi
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main responsibilities:
- Build and maintain strong relationships with healthcare professionals in your assigned territory, becoming their trusted partner for medical information and support.
- Deliver high-quality, evidence-based product information to healthcare professionals, ensuring they have the knowledge needed to make informed treatment decisions.
- Drive sales performance by achieving personal sales objectives and contributing to overall territory growth.
- Enhance healthcare professional satisfaction through responsive service, timely follow-up, and proactive engagement.
- Identify customer needs and market insights, sharing feedback with internal teams to improve our approach and offerings.
- Plan and execute territory activities strategically, optimizing coverage and impact across your customer base.
- Collaborate with cross-functional teams to ensure seamless customer experience and successful product launches.
About you
- Experience: Proven track record in pharmaceutical sales or customer-facing roles within the healthcare industry, with demonstrated ability to build relationships and achieve results.
- Soft and technical skills: Strong communication and presentation abilities; customer-centric mindset; ability to translate complex medical information into clear, actionable insights; digital literacy and comfort with CRM tools; self-motivated with excellent time management and territory planning skills.
- Education: Bachelor's degree in Life Sciences, Pharmacy, or related field preferred.
- Languages: Fluent in Arabic and English, both written and spoken.
Desired Candidate Profile
Experience: Proven track record in pharmaceutical sales or customer-facing roles within the healthcare industry, with demonstrated ability to build relationships and achieve results.
Company Industry
- Pharma
- Biotech
- Clinical Research
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Experience Specialist
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Sanofi
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.