Customer Experience Officer
Vinirma
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.
Areas of Competency
- Excellent oral and written skills in English and Arabic is a mandate for this position.
- Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.
Desired Candidate Profile
A minimum of 2 years experience in a similar role.
Outstanding written and verbal communication skills.
Must be able to multitask and work well under pressure.
Banking experience desirable.
Knowledge of the local and MENA markets is desirable.
Company Industry
Department / Functional Area
Keywords
- Customer Experience Officer - Banking
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