Customer Experience Manager (FOH Manager)
Wynn Al Marjan Island
Employer Active
Posted 12 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead and inspire the Front of House team to deliver exceptional service, ensuring all patrons feel valued and supported.
Manage daily operations across the foyer, auditorium, bars, and hospitality areas.
Ensure smooth coordination with box office and backstage teams and cast and crew.
Liaise closely with the Company Manager and Stage Management team throughout show operationally
Liaise with the F&B Team to review stock, suppliers and displays
Consistently review F&B offering and Menus, liaising with the General Manager and F&B on data and SPH
Recruit, train, and schedule FOH staff. Liaise with F&B and L&D to provide ongoing coaching and performance feedback.
Champion inclusive practices and ensure accessibility services are delivered effectively for all guests.
Act as the senior point of contact during performances for any customer issues, emergencies, or escalations.
Maintain high standards of cleanliness, signage, and ambiance throughout public areas.
Reporting & Feedback:
Monitor customer feedback, resolve complaints, and report trends to senior management for continuous improvement
Desired Candidate Profile
The ideal candidate for this position will have the following experience and qualifications:
- Proven experience in customer service or hospitality management
- Strong leadership and communication skills
- Calm under pressure and solutions-focused
- Passion for theatre and audience engagement
- Experience in a theatre or live events environment
- First Aid or Fire Marshal certification
- Familiarity with ticketing and CRM systems
- Knowledge of accessibility best practices
- Familiarity with POS systems and cash handling
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Customer Experience Manager (FOH Manager)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com